Refund policy

RETURN & EXCHANGE POLICY

If you have a question about your order, please contact us by email: info@thecrystalavenues.com

If you regret your purchase, you have the right to return it within 14 days of receiving your order.

To exercise your right of withdrawal, you must log in to your customer account and submit a return request within 14 days of delivery. Once your request has been reviewed, you will receive the return instructions and return address.

You must pay for the return shipping yourself, and you are responsible for any damage that may occur during transport. The package must be sent directly to the return address provided. We do not accept packages sent to parcel shops.

In case of return, please ensure that the goods are properly wrapped. You are responsible for the package and goods until they have been received by us. Therefore please keep your confirmation email and track and trace number. The product you return must be in original condition.

If you return your entire order, any complimentary gift received with the order must also be returned. If the gift is not returned, 39 DKK will be deducted from your refund.

After submitting your return request, you must send the order back within 14 days. You must cover the costs of returning the goods when you exercise your right of withdrawal.

Goods Excluded Rights

Some items are not covered by the right of withdrawal, including:

• Delivery of digital content
• Physical consultations and online sessions

Refund Of Purchase Amount

If you regret your purchase, you will receive the money you may have paid excl. shipping cost, when The Crystal Avenues has received your notice that you regret your purchase. When returning products, you will first receive the money when The Crystal Avenues has had an opportunity to look at the returned items. In the case of a depreciation, that you are liable for, the purchase amount will be deducted.

Investigation & Miscellaneous

When you receive the purchase, you must immediately investigate the purchase delivered to find out if it has any errors or shortcomings. You can complain to The Crystal Avenues within two years after receipt of the purchase if there are errors or shortcomings. However, always remember to complain in a timely manner after you have discovered an error or lack.

 

IN CASE OF NON-COLLECTION OF PACKAGE IN PARCEL SHOP

If you do not collect your package in the parcel shop, within the given timeframe set by GLS or any other carrier and the package are returned to The Crystal Avenues, you will be held responsible for covering the return fee*. Packages returned to The Crystal Avenues will be stored for 30 days. If you wish to have your package resend, you will be responsible for covering both the return fee and for paying the new shipping cost. Please send an e-mail to info@thecrystalavenues.com with information about, wherever or not you wish to have your package resend.

If we do not hear from you within 30 days after receiving your return package, we will refund you the excess amount, if any, after deducting the return fee.

*return fees are based on the actual fee paid to GLS or any other carrier by The Crystal Avenues + a handling fee of 25dkk.