MOST FREQUENTLY ASKED QUESTIONS:
WHERE IS YOUR CRYSTAL STORE?
You can visit our store in Copenhagen at Classensgade 6, 2100 Copenhagen Ø.
DO YOU OFFER FREE SHIPPING?
YES we do! Orders over 500dkk or 70€ automatically qualifies for Free Shipping. Please visit this page for more information about Free shipping.
WHERE IS MY ORDER SHIPPED FROM?
- All orders are shipped from Denmark. Orders made before 12pm on weekdays are shipped on same day. For more information about shipping please click here.
WHEN WILL I RECEIVE MY ORDER?
- Orders are packed and shipped Monday through Friday and you will receive your order within 1 - 8 business days depending on your location. To see specific information for your country, please click here.
DO YOU SHIP INTERNATIONALLY?
- YES! We love to spread good energy across boarders and we ship worldwide, with a few exceptions, to see your countries shipping rates and more info please click here.
WHAT LANGUAGES DO YOU SPEAK?
- We speak Danish and English and you can visit the webshop in both languages. Simply switch to your preferred language and currency, at the bottom of this page.
HOW DO I MAKE CHANGES TO AN ORDER I'VE ALREADY PLACED?
- We know that happens sometimes and we are happy to help! Please contact us directly in the chat function or send an e-mail to email@example.com with your changes and order number.
CAN I MAKE A COMMENT/REQUEST TO MY ORDER?
- Of course! You have the option to add a comment to you order in the comment field in your cart. Please feel free to add anything and we will make sure to review your comment before your order is packed and shipped.
WHERE DOES THE CRYSTALS AND STONES COME FROM?
- Thank you for asking such important question! As Crystals and Minerals are not yet registered as Fairtrade products, we invest a lot of time and effort in making sure all of the crystals and stones are mined and carved under ethical conditions. This is not an easy process and also why the assortment available is limited to specific minerals and stones, that we know are coming from places, where workers are safe and receive a fair wage. At the moment we have four main suppliers located in Peru, South Africa, Germany and The United States. We are constantly looking to add more crystals, but we will never compromise the ethical conditions. If you want to learn more please visit the CSR page.
I CANT FIND WHAT I AM LOOKING FOR, CAN I REQUEST A SPECIFIC PRODUCT?
- Most certainly! Anything you are searching for, we are happy to help you find it! Also If you are looking for larger clusters, towers or unique pieces, we are able to help you. Contact us in the chat function, through the contact form or send us an email to firstname.lastname@example.org
I STILL NEED ANSWERS HOW DO I CONTACT YOU?
- Our Chat function is open during the day, please send us any question you may have and we will respond asap. You also have the option to contact us through our contact form or send us an e-mail to email@example.com See more on the Contact Page.